We have over 15 years of experience across a multitude of service lines, industries, and specialist services. With new opportunities we adapt and grow every day.
CCI assist clients in growing their business by applying a customer focused approach to engagement. With a focus on the human experience, we create the interactions that directly impact how your customers feel and perceive your brand. CCI’s first language communication skills, empathetic interactions and informed agents directly impact your bottom line and create new revenue opportunities across your products and services.
CCI support your businesses to grow and expand across your services. We help in developing sales strategies that directly impact your bottom line with agents working to grow your customer base and interact in a positive manner to maximize your brand value.
CCI provide our clients the ability to create new opportunities for sales and loyalty amongst their client base through digitally generated sector specific insights and tailored agent training.
Managing your ad revenue, new sales opportunities and marketing new products or services is a standard service offering to all our clients across communication channels and your digital landscape.
We manage your loyalty programs and engage with your customers by understanding your customer base. We then integrate our service interactions with your program to deliver a CX, service specific interaction model. We fortify the engagements through data generated strategies and tactics.
Subscription based services or multi-tiered revenue programs; we manage your financial processes as it relates to your service lines. We seamlessly take on your standard tasks allowing you to focus on enhancing your core competencies.
Our award-winning agents support New Economy and Blue-Chip brands, seamlessly convert service to sales, and dynamically accelerate lifetime customer value.
We train & motivate highly engaged brand support champions. CCI invest in its agent workforce by investing in their development as well as investing in new talent to better acclimate and understand the BPO industry for success in any field.
CCI build relationships that add to our expertise, enhance your service delivery and work alongside your evolution to collaboratively grow together
By building capabilities and enhancing our agent skill sets, we offer services that are focused on result driven outcomes