CCI has been recognized in the 2024 Everest Peak Matrix CXM report for the third consecutive year, advancing from its previous position as an Aspirant to Major Contender. This achievement highlights CCI’s excellence in client service delivery across the APAC, EMEA and Americas, supported by its multilingual capabilities and innovative digital tools. With key partnerships and a strong focus on service and technology, CCI continues to lead in market impact.

We’re excited to share that Lizelle Strydom Pottier has been honoured with the Stevie® Awards for Thought Leader of the Year. This prestigious recognition highlights her extraordinary leadership at CCI CareerBox Africa and her significant global impact. Lizelle’s innovative vision and dedication continue to inspire and drive meaningful change around the world.

A new study by Everest Group and CCI Global reveals that Africa's BPO sector is poised to create 1-1.5 million jobs by 2030. Africa now rivals India and the Philippines in customer service outsourcing, thanks to its cultural affinity and talent availability. Key markets include South Africa, Kenya, and Egypt, with emerging CXM markets in Ghana, Rwanda, and Ethiopia. To learn more about the key benefits, risks, and comparisons of Africa as a CX delivery location, download the full report at the end of this article.

The Elevate Africa Conference, held at the CCI's new state-or-the-art, sustainable Contact Centre in Tatu City, Kenya, marked a milestone for Kenya's BPO sector. The event, attended by over 200+ distinguished guests, celebrated Kenya's potential with insightful dialogues, a grand celebration, and the inauguration of our 17th operational site.

Introducing CCI's newest site in Tatu City, marking a significant investment of US$50 million in Kenya's thriving BPO industry. This state-of-the-art facility, inaugurated by H.E. The President of Kenya, Dr. William S. Ruto, promises over 5,000 job opportunities, affirming Kenya's status as a premier hub for Business Process Outsourcing and CCI's commitment to community upliftment. Explore the future of BPO with CCI Global, leading the charge towards innovation and excellence in customer service.

‘Our 'One Job, One Tree' Initiative embodies our commitment to sustainability, with each new hire symbolizing a promise to our planet. Discover how our efforts in South Africa and dedication to UN Sustainable Development Goals are making a real impact on the environment.’