AS PART OF LEGAL REQUIREMENT FOR OUR SOUTH AFRICA BUSINESS, CCI GLOBAL PRESENT THE PRIVACY STATEMENT THAT ENCOMPASSES THE PRACTICES OF OUR BUSINESS WITHIN AFRICA.
CCI ("We") respect and are committed to protecting and respecting your privacy wherever our clients and their ultimate customers conduct business. As a Global Business Processing Outsourcing (“BPO”) company, we have a diverse client and service delivery centre base spanning multiple geographies including but not limited to Africa, Australia, New Zealand, UK and the USA and other countries. We are committed to complying with applicable data privacy and security requirements in the countries in which we, our clients and their end customers operate. Because of the differences among these jurisdictions, we have adopted a progressive privacy policy, which has a set of core values, policies and procedures intended to achieve compliance. This policy sets out the basis on which any personal data we collect or is provided to us will be processed by us in respect of entities and individuals. Please read the following carefully to understand our views and practices regarding your personal data and how we will process it.
CCI ("We") respect and are committed to protecting and respecting your privacy wherever our clients and their ultimate customers conduct business. As a Global Business Processing Outsourcing (“BPO”) company, we have a diverse client and service delivery centre base spanning multiple geographies including but not limited to Africa, Australia, New Zealand, UK and the USA and other countries. We are committed to complying with applicable data privacy and security requirements in the countries in which we, our clients and their end customers operate. Because of the differences among these jurisdictions, we have adopted a progressive privacy policy, which has a set of core values, policies and procedures intended to achieve compliance. This policy sets out the basis on which any personal data we collect or is provided to us will be processed by us in respect of entities and individuals. Please read the following carefully to understand our views and practices regarding your personal data and how we will process it.
USES MADE OF THE INFORMATION
We use information held about you for the following reasons:
▪ To carry out our obligations arising from any contracts entered into between you and an end customer or our clients and to provide you with the information, products and services that you request from them;
▪ To provide you with information about other goods and services they may offer or which they feel may interest you;
▪ To comply with legal obligations:
▪ To provide your details to our clients and any end customers for whom we are providing subcontracted services;
▪ To provide you or permit our clients or end customers or selected third parties to provide you with information about goods or services we or they feel may be of interest to you.
DATA SHARING AND DISCLOSURE
We may share your information with selected third parties including business partners, suppliers, clients, end customers and other sub-contractors for the performance of any contract we enter into with them or you.
We may share your personal information with any member of our group including our holding and subsidiary companies.
We may also disclose your personal information to third parties in the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets, or if our group companies or substantially all of their assets are acquired by a third party, in which case personal data will be one of the transferred assets.
We may also share your personal data where we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or comply with the terms and conditions of agreements which we have entered into; or to protect the rights, property, or safety of the organization, our clients, end customers or others.
This may include exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.
DATA RETENTION
We will retain your personal data only for as long as necessary to fulfil the purposes for which it was collected for or as required by law or contractual requirements. The criteria used to determine the retention period include:
▪ The purpose for which the data was collected.
▪ Legal or contractual obligations.
▪ Legitimate interests in retaining the data (e.g., legal claims, reporting or audits).
WHERE WE STORE YOUR PERSONAL DATA
The data that we collect from you may be transferred to and stored at one of the destinations we operate in.
We take technical and organizational data security steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy, and in situations where we are acting as a subcontractor by processing your data on a client’s or end customer’s behalf, in accordance with their requirements.
YOUR RIGHTS
Under applicable data protection laws, you have the following rights:
▪ Access: The right to request a copy of the personal data we hold about you.
▪ Rectification: The right to correct any inaccuracies in your data.
▪ Erasure: The right to request the deletion of your data in certain circumstances.
▪ Restriction: The right to limit the processing of your data.
▪ Objection: The right to object to the processing of your data for specific purposes (e.g., direct marketing).
▪ Withdrawal of Consent: Where processing is based on your consent, you have the right to withdraw that consent at any time.
INTERNATIONAL DATA TRANSFER
If we transfer your personal data outside your immediate jurisdiction, we take appropriate measures to ensure that your data is adequately protected, ensure the receiving jurisdiction has adequate data protection regulations in place, including using approved data transfer mechanisms.
INFORMATION SECURITY
We continuously establish and maintain appropriate, reasonable technical and organizational measures to safeguard and prevent information under our care from loss of, damage to or unauthorized access, processing, and destruction.
CHANGES TO OUR PRIVACY POLICY
Any changes we may make to our Privacy Policy in the future will be posted on our website. Please check back frequently to see any updates or changes to our privacy policy.
To utilise any of your data subject rights, questions, comments, and requests regarding this Privacy Policy are welcomed and should be addressed to privacy@cci-sa.co.za