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ACROSS INDUSTRIES FROM AFRICA TO THE WORLD .
Optimizing Your Business

CCI works with clients to develop a collaborative partnership that not only brings efficiencies to your support functions but also provides a roadmap for continuous development and process enhancement. We work with our clients to be part of the process and bring added value to their network.

Our Expertise

CCI works across industries and segments. We aim to be an information powerhouse that accelerates business transformation and has the right people, process and technology to bring efficiencies through process evaluation and continuous improvement. CCI has, through years of cross sector experience, gained industry expertise exceeding that of a traditional BPO provider.

Our Impact

We aim to work better while creating an impact on the economies we operate in. We employ young talent, train the future labor force, and create opportunities for families, communities, and countries so that we can leave behind a legacy that spans across industries and brings us great pride.

Retail & E-Commerce

Retail & E-Commerce

CCI has developed digital services and expertise to migrate your business processes to a dynamically changing consumer shopping landscape. Our specialized fast commerce agents support customers & shoppers from some of the world’s most recognizable retail brands. We have a proven history of Award-winning delivery for food, clothing, household, travel & leisure via voice, chat and messenger channels.

Healthcare

Healthcare

CCI help our healthcare clients drive growth and manage their revenue cycle to deliver added value to the patient network. We help providers, government agencies, insurance companies and payers with customer relations, complex case management, administrative processes, sales, marketing and other wider services. Our specialized healthcare agents support customers with the required empathy and urgency to support such a vital service.

Leisure, Travel & Tourism

Leisure, Travel & Tourism

As the global industry shifts to a more adaptive, resilient and efficiency focused operating model, we optimize your service delivery to a customer centric approach. We offer our services across the guest experience, digital services, sales management, and operational outsourced functionality. Our award winning agents support global hotels, holiday rentals, cruise, and airline brands. 24/7 coverage with a flexible approach to staffing, delivers the support you need during peak seasons.

Telecommunications

Telecommunications

Digital connectivity continues to be a focus for the global economy with dynamically shifting technology paradigms. Our first client was UK Telecom & today we support global telecom clients. Our experience covers every aspect of the customer life cycle from pre-sales all the way through to retentions and win-back via voice, chat, and omni-channels. Our transformation and call propensity reduction programs have saved millions of unnecessary customer interactions.

Information Technology & Services

Information Technology & Services

As global industries shift to a digitized operating model, CCI utilize their technology agnostic experience as well as people centric approach to merge the future demands of the industry with the human element of personalized customer services. We develop solutions that are customizable and flexible to the demands of all the industries. We serve these demands through flexible agent training and targeted product understanding for a customer centric approach to service delivery.

Financial Services

Financial Services

Customer demands and constantly shifting regulatory requirements create a competitive landscape. Outsourcing continues to be a driving force and CCI focuses on supporting bank operations from back-office support to sales and roadmap development. 15+ years’ experience supporting globally prestigious brands with award winning agents. We provide 24/7 support for our clients in Australia, United Sates, United Kingdom and domestically in Africa.

Insurance

Insurance

CCI’s deep industry knowledge and analytical solutions, integrate with data and quality programs to help insurers scale faster and respond to changing market conditions. Agents supporting some of the oldest and most respected global insurance brands covering house, auto, healthcare & travel. Supporting both Business to Business and Business to Consumer channels, our agents provide award winning support 24/7 for lead generation, sales, FNOL through to complex claims management.

Airlines

Airlines

CCI are supporting some of the world’s largest airlines. We provide voice, chat & messenger support for travelers with new bookings, changes, cancellations, complaint management & loyalty program queries. Accent neutrality and enhanced English comprehension skills delver the very best CSAT and NPS scores. Flexible workforce solutions enable us to support our clients through IROPs and other seasonal changes to customer contact volume changes.