January 23, 2026

Elevate Africa 2026 Convenes Global Decision-Makers in Ethiopia

Addis Ababa, Ethiopia | January 23, 2026: As global demand for outsourcing and digital services continues to accelerate, East Africa is gaining recognition as a competitive and investment-ready service delivery hub.

Key Points:

  1. Elevate Africa 2026, taking place March 3–5, 2026 in Addis Ababa, will bring together global leaders across BPO, technology, investment, and government to strengthen East Africa’s position in global service delivery.
  2. Hosted in Ethiopia’s capital, a fast-growing digital economy and Africa’s diplomatic hub, the forum builds on Elevate Africa 2024 in Kenya, which convened 200+ senior delegates and supported the creation of over 5,000 jobs.
  3. The three-day program features executive keynotes, strategic panels, closed-door roundtables, and curated networking focused on investment, partnerships, and policy alignment.
  4. Core themes include the Future of Work, Impact Sourcing, AI Enablement, and Investment Readiness, highlighting East Africa’s role in scalable, sustainable, and impact-driven growth.
  5. Reference: Elevate Africa 2024 video.
  6. To explore insights and outcomes from the 2024 edition of Elevate Africa, read more here.


Press Release

Addis Ababa, Ethiopia | January 23, 2026: As global demand for outsourcing and digital services continues to accelerate, East Africa is gaining recognition as a competitive and investment-ready service delivery hub. Elevate Africa 2026, taking place March 3–5, 2026 in Addis Ababa, Ethiopia, will bring together senior leaders from the global BPO, technology, investment, and public sectors to explore growth opportunities and define the region’s role in the future of work.

Hosted in one of Africa’s fastest-growing digital economies and its diplomatic capital, the second edition of Elevate Africa positions East Africa as a scalable destination for global service delivery, innovation, and impact-driven growth. Building on the momentum of Elevate Africa 2024 in Kenya, which convened 200+ senior delegates and catalyzed more than 5,000 jobs, the 2026 forum expands the spotlight to Ethiopia and the wider region.

The program features a carefully curated lineup of keynotes, panel discussions, roundtables, and networking experiences, all designed to highlight the region’s growing role in the global business ecosystem.

Over three days, C-suite executives, multinational buyers, investors, policymakers, and outsourcing leaders will engage through high-level keynotes, executive panels and curated roundtables all designed to drive deal-making, partnerships, and policy alignment.

Focus Areas for Elevate Africa 2026:

  1. Future of Work: Explore supply and demand trends, skill evolution, and how digital transformation is reshaping outsourcing needs.
  2. Impact Sourcing: Discover how socially responsible sourcing is driving both social change and business advantage.
  3. Investment Outlook: Gain insights into East Africa’s competitive edge, growth sectors, and future opportunities.
  4. AI in Africa: Understand the transformative role of artificial intelligence in driving innovation and shaping the future of work.
  5. Ethiopia Cultural Immersion: Experience Ethiopia’s rich heritage through art, music, and storytelling.


Confirmed contributors include representatives from the Government of Ethiopia, National Bank of Ethiopia, Ethio Telecom, Everest Group, Mastercard, and leading global and regional enterprises, offering perspectives across policy, finance, and operations. Previous edition of Elevate Africa has featured distinguished voices such as H.E. President William Ruto of Kenya; Meg Whitman, United States Ambassador to Kenya; Neil Wigan, OBE, UK High Commissioner to Kenya; Zondwa Mandela, Chairman of the Mandela Legacy Foundation; and senior leaders from Boston Consulting Group and Rothschild & Co, among others.

Elevate Africa 2026 promises to be a defining moment for the region’s BPO and digital services landscape, spotlighting East Africa as a hub for innovation, impact sourcing, and strategic growth.

Ready to Explore Africa's BPO Potential?

Discover how CCI Global can help your business leverage Africa's talented workforce and cost-effective solutions.