Knowledge Base

CCI Global Secures Second Consecutive Recognition on the Esteemed Everest Peak Matrix, Affirming its Leadership in the BPO Industry in Africa

After working in the industry since 2006 and working to elevate our brand against 100’s of other global BPO providers, we are now in the top tier matrix of operational partners with Everest Group, proving our service and experience.

CCI Global Features In Everest Group’s Seminal Report, Africa on the Rise: The Next Frontier in Customer Experience Management (CXM)

CCI continue to expand in the UK and have focused efforts on creating new opportunities across industries to further solidify our experience and capability. We offer outstanding service with a focus on UK client centric services.

CCI Kenya Now Serves Over 30 Leading International Brands Making It The Largest BPO in Kenya

CCI Welcomes Latest UK Healthcare Client

Everest Groups CX Peak Matrix 2022 Recognizes CCI Global

CCI Ethiopia Now Supports Over 100 FTE For Major US Client

CCI as an extension of an existing campaign, were able to ramp an additional 119 agents quickly and effectively at our new Ethiopian Operational Centre in Addis Ababa to support the demand for English speaking, empathetic and solution-oriented agents.

Three ways Artificial Intelligence will change the BPO landscape

CCI are investing in our facilities with the future in mind and the challenges we may face. We are an example of upfront investment in operations to drive a culture of resilience, adaptability and preparedness for outcomes that may or may not come but allow for a capitalization in opportunity and assurance in the delivery of a globally recognized BPO operation.

Investing For Future Needs

Untapped Talent Pools

An enthusiastic & ever growing youthful workforce, Africans are more educated, more skilled and more eager than ever to join the workforce. Younger populations means more global awareness, consumption of global content & thus globally integrated – making the market of key strategic interest.

African Digital Capabilities

Innovative solutions and continued foreign investment make Africa a melting pot of good technology solutions. Significant growth in the sector along with a burgeoning population of young digital natives make Africa a strong contender for businesses seeking to outsource digital solutions.

BI Group Announces CCI As Winner 2023 Excellence in Customer Service Awards

CCI Global is recognized as ‘Outsource Partner Of The Year’ at this year’s Business Intelligence Group awards. The awards acknowledge those who are helping companies better communicate with their customers to provide a differentiated level of customer service. CCI Global were awarded for achievements in providing unique and purpose driven service excellence across our portfolio. The awards add continued confidence in our ability to provide our International client base with top tier customer service support from Africa.

Recognized as The Customer Service Outsourcing Provider Of The Year in 2023

CCI has been named a winner at the 17th Annual Stevie Awards for Sales & Customer Service. The 2023 competition received more than 2,300 nominations from 49 nations and territories. Entries were considered in categories for customer service and contact center achievements, sales and business development, and categories recognized new products and services, solution providers, and thought leadership initiatives. CCI showcased expertise across our E-Commerce campaigns where we have implemented efficiencies that significantly improved customer satisfaction scores for our clients.

CCI Wins 1st Place At The Contact Center World Global Awards

The 17th Annual Global Top Ranking Performance Awards were held in Lisbon, Portugal where CCI were invited to compete as a finalist in the Best Sales Campaign category against some of the leading customer service organizations in the EMEA region. CCI presented one of our many success stories from our Telco clients being served through our South Africa operations, showcasing the journey of meeting campaign challenges with innovative & solution-oriented strategies to maximize sales whilst improving the overall customer experience.

CCI Wins the Business Excellence 2022 Award for Best BPO Operator

Client centricity, expertise, dynamism, and an outlook towards innovation are crucial to those wanting to distinguish themselves and achieve enduring success, regardless of sector. CCI Global has been recognized as the top BPO operator in Africa after thorough review, joining a list of businesses featured in the 2022 edition of the Business Excellence Awards (hosted by Acquisition International Magazine) showcasing CCI’s achievement in these qualities. Acquisition International prides itself on its awards and winners. The awards are given solely on merit and are awarded to commend those most deserving for their ingenuity and hard work.

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