Addis Ababa, Ethiopia | March 6, 2026: Elevate Africa 2026 concluded this week in Addis Ababa, bringing together global leaders from the BPO, technology, investment, and public sectors to explore East Africa’s growing role in global service delivery. The event welcomed over 170 attendees from local and international markets and marked an important milestone for Ethiopia’s outsourcing ambitions, highlighted by Ethiopian Investment Holdings announcing a major investment in a new BPO development project designed to position the country as a competitive destination for global digital services.

Addis Ababa, Ethiopia | January 23, 2026: As global demand for outsourcing and digital services continues to accelerate, East Africa is gaining recognition as a competitive and investment-ready service delivery hub. Elevate Africa 2026, taking place March 3–5, 2026 in Addis Ababa, Ethiopia, will bring together senior leaders from the global BPO, technology, investment, and public sectors to explore growth opportunities and define the region’s role in the future of work.

CCI formally expanded its commitment to Egypt’s growing digital and global business services sector through the signing of a Memorandum of Understanding with the Information Technology Industry Development Agency (ITIDA). The agreement was signed during the Global Offshoring Summit 2025, held from 9 to 10 November in Cairo.

Tatu City, one of Africa’s fastest-growing urban developments located on the outskirts of Nairobi, has launched an After-School Artificial Intelligence (AI) Program in partnership with CCI Global, a milestone initiative designed to equip young learners with future-ready digital skills.

October 14th,2025 – CCI, a leading Business Process Outsourcing (BPO) and customer experience provider,today announced the strategic acquisition of AviaContact, a Europe-based specialist in Travel and Leisure customer engagement solutions.

This acquisition marks CCI’s first operational site in Europe, further expanding its global delivery footprint and multilingual capabilities. With this move, CCI strengthens its position as a trusted CX partner to many of the world’s most demanding travel brands.

September 19, 2025 – CCI Global, Africa’s largest business process outsourcing (BPO) provider, has been recognized in the Everest Group Peak Matrix for Customer Experience Management (CXM) for the fourth consecutive year.

Galway, Ireland – Just six months after opening its first European base at Platform94 in Galway, global customer engagement leader CCI Global has today announced a major expansion, moving from a 3-desk startup space into a 30-person office unit. The new office space will provide the capacity needed to support CCI’s ambitious growth plans in the region, with room to scale their team steadily over the coming months.

CCI has been recognized in the 2024 Everest Peak Matrix CXM report for the third consecutive year, advancing from its previous position as an Aspirant to Major Contender. This achievement highlights CCI’s excellence in client service delivery across the APAC, EMEA and Americas, supported by its multilingual capabilities and innovative digital tools. With key partnerships and a strong focus on service and technology, CCI continues to lead in market impact.

We’re excited to share that Lizelle Strydom Pottier has been honoured with the Stevie® Awards for Thought Leader of the Year. This prestigious recognition highlights her extraordinary leadership at CCI CareerBox Africa and her significant global impact. Lizelle’s innovative vision and dedication continue to inspire and drive meaningful change around the world.

A new study by Everest Group and CCI Global reveals that Africa's BPO sector is poised to create 1-1.5 million jobs by 2030. Africa now rivals India and the Philippines in customer service outsourcing, thanks to its cultural affinity and talent availability. Key markets include South Africa, Kenya, and Egypt, with emerging CXM markets in Ghana, Rwanda, and Ethiopia. To learn more about the key benefits, risks, and comparisons of Africa as a CX delivery location, download the full report at the end of this article.

The Elevate Africa Conference, held at the CCI's new state-or-the-art, sustainable Contact Centre in Tatu City, Kenya, marked a milestone for Kenya's BPO sector. The event, attended by over 200+ distinguished guests, celebrated Kenya's potential with insightful dialogues, a grand celebration, and the inauguration of our 17th operational site.

Introducing CCI's newest site in Tatu City, marking a significant investment of US$50 million in Kenya's thriving BPO industry. This state-of-the-art facility, inaugurated by H.E. The President of Kenya, Dr. William S. Ruto, promises over 5,000 job opportunities, affirming Kenya's status as a premier hub for Business Process Outsourcing and CCI's commitment to community upliftment. Explore the future of BPO with CCI Global, leading the charge towards innovation and excellence in customer service.

‘Our 'One Job, One Tree' Initiative embodies our commitment to sustainability, with each new hire symbolizing a promise to our planet. Discover how our efforts in South Africa and dedication to UN Sustainable Development Goals are making a real impact on the environment.’