CCI Signs Landmark Agreement to Accelerate Growth and Multilingual CX Capabilities in Egypt

CCI Signs Strategic MoU with ITIDA to Support Expansion in Egypt

Key Highlights

1. CCI signed a strategic MoU with ITIDA at the Global Offshoring Summit 2025.
2. The signing was witnessed by Egypt’s Prime Minister and Minister of Communications and IT.
3. The partnership strengthens Egypt’s multilingual and digital CX capabilities.

Cairo, Egypt. November 11, 2025

CCI formally expanded its commitment to Egypt’s growing digital and global business services sector through the signing of a Memorandum of Understanding with the Information Technology Industry Development Agency (ITIDA). The agreement was signed during the Global Offshoring Summit 2025, held from 9 to 10 November in Cairo.

The Global Offshoring Summit brought together leaders, policy makers, and industry experts to discuss the future of Egypt’s digital economy and its position in the global outsourcing market. CCI participated in the event as part of its continued focus on strengthening its multilingual delivery capabilities and supporting new growth markets.

The MoU was signed by ITIDA CEO Ahmed Elzaher and Ricardo Langwieder, CCI’s Head of Growth and Emerging Markets. The signing was witnessed by His Excellency Prime Minister Moustafa Madbouly and His Excellency Dr. Amr Talaat, Minister of Communications and Information Technology.

Through this partnership, CCI will work with ITIDA to support the development of Egypt’s outsourcing sector, including the expansion of high-quality multilingual customer experience services for global clients. The collaboration reflects CCI’s ongoing efforts to contribute to job creation, skills development, and the overall growth of Egypt’s technology and service-delivery ecosystem.

This agreement follows a series of engagements with Egypt’s leadership, who continue to demonstrate strong support for investment, digital innovation, and workforce development within the sector. CCI remains committed to growing its footprint in Egypt and building opportunities for talented young professionals across the country.

Martin Roe, Chief Executive Officer, CCI,

“This agreement strengthens CCI’s commitment to Egypt’s dynamic digital economy. We’re investing in local talent and innovation to deliver globally competitive solutions while creating meaningful opportunities that support Egypt’s continued growth as a leading outsourcing hub."

About ITIDA

ITIDA is the executive arm of Egypt’s Ministry of Communications and Information Technology focused on growing the ICT and outsourcing sector. The agency drives investment, supports talent development, and strengthens Egypt’s position as a global hub for digital and multilingual services.

About CCI

CCI is Africa’s leading provider of Business Process Outsourcing (BPO) services, delivering comprehensive and innovative solutions across multiple industries supporting both domestic and international clients with excellence and reliability. Headquartered in the United Arab Emirates, CCI operates across the African continent serving leading brands from the United Kingdom, the United States, Australia, Canada, New Zealand, and beyond. With Africa at its core and a global reach, CCI is committed to delivering exceptional service experiences while driving sustainable economic growth and job creation across the regions it serves. Through its innovative, efficient, and customer-centric approach, CCI continues to be a trusted global partner for businesses seeking transformative outsourcing solutions.