September 19, 2025 – CCI Global, Africa’s largest business process outsourcing (BPO) provider, has been recognized in the Everest Group Peak Matrix for Customer Experience Management (CXM) for the fourth consecutive year. After being named a Major contender for the past two years, CCI Global has now advanced further to earn the prestigious Star Performer title in 2025, one of the only two providers worldwide to receive this designation. CCI Global is also the only homegrown African BPO to achieve Major Contender and Star Performer recognition this year.

The Star Performer designation is awarded to providers showing the strongest year-on-year improvement across two dimension : market impact and vision & capbility. To qualify, providers must demonstrate top-quartile performance improvement in areas such as:

Market Impact: annual revenue growth, new contract signings and extensions, higher value contracts, and stronger client portfolio mix.

Vision and Capability: innovation, expansion in service scope, new delivery footprint, and technology or domain-specific investments.

CCI Global’s recognition reflects measurable progress across these areas, highlighted by:

Market Impact: Significant year-on-year revenue growth, new contract signings and extensions, and an increasingly diversified client portfolio.

1. Achieved year-on-year revenue growth, driven by new client acquisitions and expanded contracts.
2. 17,000+ team members that supports clients and partners across the globe.
3. Expanded client base across Europe, Canada, the USA, and the UK, with enhanced multilingual capabilities including Spanish, French, German, and Italian.

Vision & Capability: Expanded service scope across CXM, strategic investments in technology and domain expertise, and an evolving delivery footprint that now spans 14 sites across Africa.

1. Increased investment in Digitalization & AI enabled tools (AI Driven Analytics, Training & Hiring, Chatbots & Co-pilots)
2. Expanded its commitment to next-generation technology and workforce development to drive smarter, faster, and more resilient CX solutions.
3. Increased delivery footprint to across Africa, employing skilled professionals, reflecting both scale and operational resilience.

This recognition is a celebration of what we have achieved and a reminder of the possibilities ahead, ‘Said Martin Roe, CEO of CCI Global.

“With almost 2 decades track record of delivering world-class customer experiences, powered by the dedication and expertise of our people, expanding across 14 African sites, and embracing cutting-edge technology, CCI Global is uniquely positioned to drive transformative solutions for partners and clients worldwide while advancing Africa as a center of BPO excellence.”

Over the past 19 years, CCI Global has continued to set the standard for excellence in customer experience management. This Star Performer recognition highlights its commitment to innovation, delivering exceptional service, and shaping the future of BPO from Africa to the world. As the only homegrown African BPO to achieve both Major contender and Star Performer status, CCI Global is uniquely positioned to expand its impact globally while driving transformative solutions for its partners.

Tap on the link to access the report: https://www2.everestgrp.com/report/egr-2025-21-r-7534/