July 22, 2024

Africa’s Outsourcing Boom : Young Talent Fuels Industry Growth

Africa is forecast to create 1.5 million new BPO jobs over the next six years, with South Africa, Kenya, and Egypt poised to benefit

Africa’s BPO Sector is on a rapid growth trajectory, set to more than double its workforce by 2030 with projections of creating 1.5 million new jobs. Fueled by cost advantages – up to 80% lower than Western markets – and supportive government policies, Africa attracts global demand for outsourced customer service.

Martin Roe, CEO of CCI Global, recently highlighted key findings from The Everest Group’s report on Africa’s burgeoning outsourcing industry. He emphasized Africa’s access to a motivated talent pool, the crucial importance of customer connection, Kenya’s rising prominence in the BPO sector, and the growing confidence among investors.

Read the full article here : Africa’s outsourcing boom: young talent fuels industry growth (african.business)

About the Author

M

Martin Roe

CEO, CCI Global

Martin Roe is the Chief Executive Officer of CCI Global, a leading provider of outsourced contact center services with operations across Africa.


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Access to Motivated Talent Pool

‘Our view as a company is that talent is actually quite well distributed globally, but opportunities are not, and unfortunately, in many African countries highly educated and motivated young people can’t get a job’

M

Martin Roe

CEO, CCI Global

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