Determined, Engaged And Energized Spearheading Investment Across The Continent
The CCI group of companies is one of the top providers of customer management services in Africa, supporting domestic and international clients. Headquartered in the UAE, the group comprises of companies across the African continent servicing brands from the United Kingdom, United States, Australia, New Zealand, South Africa, Kenya and others.
Our vision is to be the largest and most respected outsourcer in Africa by offering world class solutions that derive value for our clients and their customers. Our mission is to continue being pioneers in new markets across Africa by investing in people and uplifting communities we operate in. We empower through training, with a focus on developing young professionals for careers in the BPO industry.
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One of our fastest growing markets and at the spearhead of our continuous evolution strategy. CCI are aligned to the Kenya Vision 2030 that aims to transform Kenya into a rapidly industrializing, middle-income country that will elevate the quality of life for its citizens within a secure and clean ecosystem.
Our newest delivery location in Africa. Egypt offers an additional established BPO destination for our customers alongside supplementing our vast reach with additional language access and an established infrastructure, CCI Global aim to continue to offer extensive capabilities with a push for growth for the continent.
One of our fastest growing markets and at the spearhead of our continuous evolution strategy. CCI are aligned to the Kenya Vision 2030 that aims to transform Kenya into a rapidly industrializing, middle-income country that will elevate the quality of life for its citizens within a secure and clean ecosystem.
Our newest delivery location in Africa. Egypt offers an additional established BPO destination for our customers alongside supplementing our vast reach with additional language access and an established infrastructure, CCI Global aim to continue to offer extensive capabilities with a push for growth for the continent.
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Africa is the fastest growing continent globally, a rapidly urbanizing population and an abundance of highly educated youth searching for opportunity to use hard earned qualifications. Natural English language skills provide unparalleled levels of comprehension. High levels of retention and opportunities to progress result in global leading capability.
CCI work across a multitude of service lines and provide capability across industries to global clients searching for quality outputs while creating social impact.
Customer Management
Business growth rests on your ability to choose partners who understand your services, products, and market. Acquisition, retention, loyalty and management of your customer base directly leads to opportunities to increase sales and CCI has a fantastic track record in offering this to a global portfolio.
Omnichannel Management
Across voice & digital channels, CCI provides support to organizations across the world. We implement processes and utilize our international expertise to provide adequate agent profiles, systems and interactions to elevate your brands services. As our industry continues to evolve, we invest heavily in our omnichannel strategy.
Administration & Processing
Operations and effectiveness across translation, digitization, claims and complex case management require a skilled and equipped workforce. CCI integrates your workflows into our operational design with training infrastructure that equips agents with the right skills to be successful in all your standard processes.
Technical Expertise
Detail-oriented and focused services require a highly educated workforce. CCI bring a diverse talent base with the requisite specialization to support technical service lines with agents who manage complicated operational queries. In addition, we support your business needs with cross-industry learning and portfolio solutions.
Customer Management
Business growth rests on your ability to choose partners who understand your services, products, and market. Acquisition, retention, loyalty and management of your customer base directly leads to opportunities to increase sales and CCI has a fantastic track record in offering this to a global portfolio.
Omnichannel Management
Across voice & digital channels, CCI provides support to organizations across the world. We implement processes and utilize our international expertise to provide adequate agent profiles, systems and interactions to elevate your brands services. As our industry continues to evolve, we invest heavily in our omnichannel strategy.
Administration & Processing
Operations and effectiveness across translation, digitization, claims and complex case management require a skilled and equipped workforce. CCI integrates your workflows into our operational design with training infrastructure that equips agents with the right skills to be successful in all your standard processes.
Technical Expertise
Detail-oriented and focused services require a highly educated workforce. CCI bring a diverse talent base with the requisite specialization to support technical service lines with agents who manage complicated operational queries. In addition, we support your business needs with cross-industry learning and portfolio solutions.
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Africa has one of the most globalized youth populations, with young job seeking individuals exposed to an array of popular culture that influences their style, conversations, behaviors and understanding of the world. Our workforce provides an English neutral accent that distinguishes itself across our services as well as adds a greater sense of familiarity to your customers. First language capability coupled with an incredibly knowledgeable workforce provides the capability to dynamically resolve customer queries.
Chief Executive Officer
With extensive experience in the BPO sector in both the client and vendor side of operations, Martin has overseen CCI’s strategy development to become Africa’s largest outsourcing provider, steering the company toward the future of the BPO industry. Martin has a passion for Impact Sourcing, incorporating it as one of CCI’s core values.
Chief Operating Officer
Mark is our operational guru who has ultimate responsibility for operational delivery across CCI’s International & Domestic clients, working closely with management teams at our operational sites to ensure a smooth and satisfying customer experience. Mark is a board member of BPESA (BPO Industry body in South Africa) and CareerBox, our recruitment arm.
Managing Director: CareerBox
Lizelle has vast knowledge and expertise in various niche entities in the labor market enabling her to identify gaps and create strategic solutions in breaking barriers to entry. She was a guest speaker at Oxford University in 2020 and participated in several global panel discussions around the GBS sector, Impact Sourcing, and Why Africa. She is the leader and integration point between CCI Global and CareerBox.
Director of Bids & Contracts
Mahira oversees the growth, bidding, and contracting across the group, implementing the bid and solution management process from qualification all the way until hand over to the project implementation team. She’s accomplished some of our biggest wins and most successful campaigns, helping CCI become a world class provider to some of the world’s leading brands.
