“AI could contribute up to $15.7 trillion to the global economy in 2030, more than the current output of China and India combined. Of this, $6.6 trillion is likely to come from increased productivity and $9.1 trillion is likely to come from consumption-side effects,” says PWC.
Artificial Intelligence has received a lot of attention of late as it looks set to revolutionize and transform the way organizations and their people work. The excitement surrounding Artificial Intelligence (AI) follows on from an explosive uptake in generative AI tools which is largely credited to organizations such as OpenAI who made ChatGPT and DALL-E widely accessible, and in doing so, brought the AI conversation and its role in today’s workplace to the fore.
From a BPO industry perspective, I believe we are on the cusp of a significant growth period ignited by AI integration. The potential for this revolutionary technology to give us a significant advantage is without limit – and that includes short term. The value of Artificial Intelligence is everywhere, from creating greater efficiency and cost savings to improving customer service and reducing errors, the BPO industry will sit at the forefront of this era of innovation.
CCI are constantly evolving and as the organization continues to make strides and expand its breadth of services we endeavor to always think ahead to better engage with our community. Find us on Linkedin and connect with our team to find out how we are propelling the industry forward and how we can create value together.