December 6, 2022

Everest Groups CX Peak Matrix 2022 Recognizes CCI Global

As CCI ventures to make continued impact within the BPO & customer service industry, we’re excited to be recognized in Everest Group’s report ‘Customer Experience Management (CXM) – Service Provider Landscape with Peak Matrix Assessment 2022’ for both the Americas and EMEA region. Each report recognizes major players in the market through a long and intensive benchmarking process across the service provider landscapes in the US, Europe, Middle East & African Markets. The reports only include 15-25 of the top service providers within their respective region as well as best in class solutions & top locations within a function, process, or industry and includes a matrix classifying each provider under different categories.

To access the reports please follow below link:

Everest Group Reports – View ( – USA

Everest Group Reports – View ( – EMEA

CCI is an established business with over 15 years of experience serving clients in the USA, UK, Australia and Africa, they are a top tier outsourcer in Africa, and the largest in Sub Saharan Africa with our largest operational sites in South Africa, followed by Kenya. CCI offers world class customer experience solutions that derive true value for clients and their customers.

Everest Group is a research firm focused on strategic IT, business services, engineering services, and sourcing. Our research also covers the technologies that power those processes and functions and the related talent trends and strategies. Our clients include leading global companies, service and technology providers, and investors. Clients use our services to guide their journeys to maximize operational and financial performance, transform experiences, and realize high-impact business outcomes. Details and in-depth content are available at