The CCI group of companies provides and delivers leading Business Process Outsourcing. We deliver consumer sales, service, and digital customer management strategies to some of the leading brands in the UK, Australia, and Africa in the mobile technology, telecommunications, financial services, retail, and leisure sectors.
We lead in the international outsourcing and offshoring industry through our global delivery network that includes specialist partners within the Business Process Outsourcing (BPO) and recruitment industries. We recognised the need to create a highly effective way to implement and sustain specialist capabilities - where a consistent, expert and cost effective service is required. We derive true value for our clients by determining the best possible solution for them.
We're different because we're nimble, responsive and innovative – attributes that are vital in a fast paced commercial environment. We come with a deep understanding of the African BPO landscape through our network of BPO partners and can therefore offer you the best location to suit your needs.
The ability for enterprises to quickly adapt has become imperative in an ever-increasingly competitive landscape. Lowering and transforming fixed costs into variable costs, as well as increasing speed-to-market, has become one of the key challenges faced by business executives today. Over the last decade, offshore Information Technology and Business Process Outsourcing have emerged as some of the most powerful and efficient strategies used by corporate decision makers to meet these challenges. We are a global leader in helping clients to meet those challenges because we work with you to become a unique strategic resource that drives tangible value to your business as a whole.
ONCE YOU HAVE EXPERIENCED EXCELLENCE YOU WILL NEVER AGAIN BE CONTENT WITH MEDIOCRITY.
- THOMAS S. MONSON
At CCI, our values are important to us. They define us. They are part of everything we do. And they are a shared understanding of what we stand for as an organisation.
These values underpin our work, how we interact with each other, and which strategies we employ to fulfill our goals. Living our values helps us to achieve better business outcomes for us and our clients.
Own our actions, make it happen.
We connect and work as one - with each other and our clients.
Be our best and seek excellence in all that we do.
We do what is right and what we say.
Achieve superior business outcomes by stretching our capabilities.
Value the opinion of others and embrace openness, trust, teamwork, diversity and relationships that are mutually beneficial.