The CCI group of companies provides and delivers leading Business Process Outsourcing. We deliver consumer sales, service, and digital customer management
strategies to some of the leading brands in the UK, Australia, and Africa in the mobile technology, telecommunications, financial services, retail, and leisure sectors.
We lead in the international outsourcing and offshoring industry through our global delivery network that includes specialist partners within the Business Process Outsourcing (BPO) and recruitment industries.
We recognised the need to create a highly effective way to implement and sustain specialist capabilities - where a consistent, expert and cost effective service is required. We derive true value for our clients
by determining the best possible solution for them.
We’re different because we’re nimble, responsive and innovative – attributes that are vital in a fast paced commercial environment. We come with a deep understanding of the African BPO landscape through our network
of BPO partners and can therefore offer you the best location to suit your needs.
The ability for enterprises to quickly adapt has become imperative in an ever-increasingly competitive landscape. Lowering and transforming fixed costs into variable costs, as well as increasing
speed-to-market, has become one of the key challenges faced by business executives today. Over the last decade, offshore Information Technology and Business Process Outsourcing have emerged as some of the most powerful
and efficient strategies used by corporate decision makers to meet these challenges. We are a global leader in helping clients to meet those challenges because we work with you to become a unique strategic resource
that drives tangible value to your business as a whole.
ONCE YOU HAVE EXPERIENCED EXCELLENCE YOU WILL NEVER AGAIN BE CONTENT WITH MEDIOCRITY.
- THOMAS S. MONSON
At CCI, our values are important to us. They define us. They are part of everything we do. And they are a shared understanding of what we stand for as an organisation.
These values underpin our work, how we interact with each other, and which strategies we employ to fulfill our goals. Living our values helps us to achieve better business outcomes for us and our clients.
Own our actions, make it happen.
We connect and work as one - with each other and our clients.
Be our best and seek excellence in all that we do.
We do what is right and what we say.
Achieve superior business outcomes by stretching our capabilities.
Value the opinion of others and embrace openness, trust, teamwork, diversity and relationships that are mutually beneficial.
Martin has been involved in the Business Process Outsourcing (BPO) industry for over 20 years in the UK, United States, India, Egypt, and South Africa. He has set up contact
centres all over the world for clients in telecommunications, financial services, energy, gaming and technology and negotiated over $1.5 billion worth of BPO contracts.
His career began working for a number of international outsourcing businesses and he has worked in just about every role from operations to commercial and leadership roles.
After his time in international BPO, he worked for Vodafone where he was Head of Outsourcing and over a period of seven years, led the team that first outsourced, then offshored all of
Vodafone UK’s contact centre operations.
Prior to joining CCI in 2015, Martin was the Managing Director of Careerbox in South Africa, a skills development organisation that drives transformation in the BPO industry
by training young unemployed people and placing them in digital jobs.
A strong track record of adding long-term value through financial and commercial leadership within blue chip, multi-national, private equity and venture-capital backed businesses, is a hallmark of Angus Blyth’s career.
He has, over the past 30 years (15 of these in Outsourcing), accumulated a wealth of multi-sector experience in BPO/ITO, technology, telecommunications, software, outsourcing, manufacturing, financial, and consumer services.
Angus has held international management and director positions at Siemens plc. and BT Global in the UK and Vertex Data Science Ltd in the USA and the UK, where he accrued experience building, leading and coaching
multi-function teams across accounting, bid finance, commercial, legal, risk, audit, payroll, HR., procurement, business continuity, and project management.
Nick Farmer is a UK qualified accountant and has 18 years' experience in cross border tax planning and structuring. He has worked in various jurisdictions and has been directly involved in matters from IPO’s to family wealth management.
He has been a director with CCI for almost five years, where his role includes the commercial negotiation of new client contracts and the retention of existing relationships; the review of commercial sub-contracting arrangements and
corporate governance/company secretarial matters, around legal, audit and compliance matters, across the Group. In addition, he serves on the CCI Forex Committee.
With over 25 years' international experience across a broad range of issues and over many jurisdictions, Deon has held senior in-house legal roles in a number of technology companies including BT, Telstra, AAPT, Saudi Telecom, Macquarie Telecom and Salesforce. Before starting his in-house career he was a senior solicitor with Mallesons, a global law firm. Deon has law degrees from the University of Cape Town and the University of Technology Sydney.
Deon is responsible for legal support to the CCI global board and to the CCI group, including for corporate governance and compliance, commercial agreements, regulatory matters, mergers & acquisitions, dispute resolution and employment.