CCI is one of Africa’s largest provider of customer management services to the international market.
Our wholly owned subsidiary and subcontractors allow us to provide superior service across Africa. We are the stand out leader in servicing UK and Australian consumers from African delivery centres. Each of these delivery centres has extensive experience and a track record of delivering a complex mix of campaigns. Operating at scale, with experienced agents and management as well as experienced and proven support structures that enable the smooth delivery of services across multiple functions.
CCI South Africa is South Africa’s largest international contact centre, providing outsourced customer contact services. Based in Durban, it specialises in the operation of outbound, inbound and web chat multi-channel contact centres. Some of the UK and Australia’s leading brands, primarily in the mobile, technology, telecommunications and financial industry sectors, are supported by CCI South Africa from the 3,000+ seat purpose-built contact centre and head office in Umhlanga, Durban.
Having grown from fifty to over 3,000 seats, the company has over 3,000 permanent employees, based at two fully functional sites with the capacity to grow to 5,000 seats.
CCI South Africa is managed and run by a successful and experienced operational management team with over 80 years of collective experience in the operation and running of contact centres. Management comprises a mix of South African and international executives.
CCI SA offers bespoke solutions to the domestic industries in South Africa. With 1,000+ seats, it specialises in the operation of outbound, inbound, and web chat multi-channel contact centres. Some of South Africa’s leading brands, primarily in the mobile, technology, telecommunications and financial industry sectors, are supported by CCI SA.
This is achieved through a strict focus on client KPI management, quality assurance, and operational excellence. They have in house departments focused on recruiting, training, coaching, QA, reporting, IT, finance, client relationship management, project management, sales fulfilment, and operations management.
CCI SA’s diverse staffing talent, in conjunction with industry leading systems, methodologies, and processes enables them to provide top value for their clients. CCI SA’s track record with their client base is testament to the high levels of service, professionalism and efficiency that they attain for their clients.