Mark Chana, Chief Operating Officer, CCI Global
He is an experienced and driven business leader who is an expert in business process outsourcing (BPO) excellence.
A member of the Board of BPESA, the professional body of the Contact Centre industry, he's helped to build CCI Global into a world-leading BPO service provider.
Working with a wide range of domestic and international partners, CCI Global delivers high-quality outsourced contact centre services for companies all over the world.
Sectors include telecommunications, financial services, insurance, media and TV, energy and utilities, retail and travel.
CCI Global delivers delivering business value and real results through end-to-end customer management solutions. These include inbound, outbound, social media, web chat, email and digital engagement.
Mark Chana strongly believes that delivering the best BPO services involves truly enhancing the customer experience and improving business effectiveness and efficiencies. And this is instilled throughout CCI Global. Our teams treat our client's customers as if they are their own. Our client partners and their customers rely on our teams to deliver the best service every day, and we do. At CCI Global we collaborate, take ownership and work together to grow businesses. Mark Chana is responsible for operational delivery of CCI Global's operations and he is also the Managing Director of CCI South Africa.
Developing world-class call centre teams
Mark Chana is also a member of the Board of the social enterprise CareerBox.
It is a not for profit organisation that focuses on recruiting, training and developing the skills of young people in South Africa.
The mission of CareerBox is to transform the lives of African youths and build strong African economies. It's helping to do this by giving training and development opportunities to young people. CareerBox believes that education and market-driven skills development are the key to a better future for the African continent.
And CCI Global and CCI South Africa support the results-driven empowerment the organisation delivers.
Mark Chana - career history
He studied Engineering at the University College London and Purdue University before starting his career as Operations Manager at Nestle S.A. Mark Chana then went on the be Area Manager at ALDI Stores in Manchester and Associate Sales Director at Phones 4u before joining CCI Global and CCI South Africa.